unitywater logo
  • Contact us
  • My Account log in
  • (current) Residential
    • Residential billing

      • Switch to an email bill
      • Pay your bill
      • Manage your account
      • Having trouble paying your bill?
      • Understanding your bill
      • Is your bill higher than normal?
      • Pensioner Water Subsidy
      • Pricing, fees and charges

      Manage your water usage

      • Water restrictions and dam levels
      • Local Water Legends
      • Personalised water-saving tips
      • Why your water usage may be higher
      • Checking for water leaks
      • Stop problems occurring
      • Pool and spa fill guide
      • Community water fill stations

      Toilets and sewerage

      • What happens after you flush?
      • Stop problems occurring
      • Motorhome and caravan dump points

      Buying, selling and moving

      Building and landscaping

      Testing your water

  • (current) Business
    • Business billing

      • Switch to an email bill
      • Pay your bill
      • Manage your account
      • Having trouble paying your bill?
      • Is your bill higher than normal?
      • Understanding your bill
      • Pricing, fees and charges

      Manage your water usage

      • Water restrictions and dam levels
      • Why your water usage may be higher
      • Checking for water leaks
      • Stop problems occurring
      • Local Water Legends
      • Extracting water from creeks and rivers

      Trade waste

      • About trade waste
      • Pre-treatment devices and grease traps
      • Industry guidelines, policy and legislation
      • Pricing, fees and charges
      • Liquid waste carriers

      Buying or selling a business

      Building and landscaping

      Recycled water

      Fill stations and standpipes

      Testing your water

  • (current) Building and Developing
    • Using a certifier

      • Assessment and approvals
      • Find a certifier

      Accreditation

      • Become accredited
      • Submit a certification package

      Building and renovating

      • Connecting a new house
      • Connecting a second dwelling
      • Check before you build
      • Changing meters or manholes
      • Installing a pool

      Developing

      • Connecting to our network
      • Small subdivisions
      • Large subdivisions
      • Commercial or industrial
      • Units and townhouses

      Reference library

      • Requesting a decision review
      • Development forms and documents
      • Development incentives
      • Water Netserv Plan
      • Applications prior to 1 July 2014

      Plumber's place

      • Blocked sewer identification fee
      • Sub-metering for plumbers

      Pricing, fees and charges

  • (current) Community
    • Community support

      • Community grants
      • Previous grants recipients
      • Community partnerships
      • Latest partnerships
      • Causes we support

      Education

      • Activity zone
      • Sewer Run game
      • For teachers
      • For students
      • Plastic pollution
      • Bookings

      Community Artwork

      • Artwork trail
      • Artwork trail map
      • Completed projects

      Water on Tap

      • Water refill stations
      • Water on Tap at events
      • Water on Tap vans
      • Water bottle request
  • (current) About Us
    • Contact us

      • Our business response to COVID-19
      • Compliments and complaints
      • Customer Charter
      • Helping our customers who are experiencing vulnerability

      Careers

      • Current vacancies
      • Our career pathways
      • Vacation Work Program
      • Our people
      • Diversity

      Our business

      • Our prices
      • Sustainability
      • The Board
      • Executive Leadership Team
      • Water quality
      • Sewage treatment plants
      • Procurement and tendering

      Projects in your area

      • Major projects
      • Maintenance and renewal programs
      • Smart Meter Network

      Publications and reports

      • Annual Reports
      • Corporate Strategy
      • Participation Agreement
      • Reconciliation Action Plan

      Newsroom

      • Awards
      • Accreditations
  • (current) Faults and Outages
    • Faults and outages

      • Check for outages
      • Water outage SMS alerts
      • Report a fault online
      • Dirty water

      Water supply problems

      • Water looks, tastes or smells unusual
      • Low or high water pressure
      • Hammering noise in pipes
      • Can you turn off your stop tap?

      Toilet and sewer problems

      • Blocked toilets and sewers
      • Sewage overflows
      • Sewer odour

      Damaged and faulty meters

  1. Home
  2. About Us
  3. Our business
  4. Our commitment to you

Our commitment to you

Our purpose

Keeping our communities healthy

Our vision

To be a sustainable water and sewerage service provider that creates value for its customers and returns value to its stakeholders

Girl playing in water park
Male Field Crew staff member standing next to Unitywater utility vehicle

Our values

Reliability: We mean and do what we say: consistently, professionally and in a timely manner.

Safety: We think, walk and talk safety every day, and have the systems and processes in place to protect us, our customers, the community and the environment.

Honesty and Integrity: The work we do is always and only in the best interests of our customers, stakeholders, community and the environment.

Efficiency: We don’t waste time, money or effort because we have the right people in the right place getting it right first time.

One Team: No one succeeds at the expense or exclusion of others, and we are proud of our collective success.

Innovation: We seek new ways of doing things better.

Customer Charter

The Customer Charter summarises your rights and obligations as a Unitywater customer as well as our service standards and commitments to you.

You’ll hear us talk a lot about our Customer Charter. That’s because we put the customer at the heart of everything we do.

View our Customer Charter
Unitywater reception staff
  • Score content 1 star
  • Score content 2 stars
  • Score content 3 stars
  • Score content 4 stars
  • Score content 5 stars





Back to top

About us

  • Contact us
  • Careers
  • Newsroom
  • Publications and reports
  • Customer Charter

Accounts and billing

  • My Account login
  • Residential billing
  • Business billing
  • Billing FAQs
  • Meter reading FAQs

Useful links

  • How to read your meter
  • How to check for water leaks
  • Understanding your bill
  • Manage your water usage
  • Water testing services

Email us

customer.service@unitywater.com

Visit us

    33 King St, Caboolture, QLD, Australia

    6-10 Maud St, Maroochydore, QLD, Australia

Phone us

1300 086 489

Unitywater respectfully acknowledges the Traditional Owners and custodians of the land and waters of the region in which we operate. We pay our respects to Elders past, present and emerging.

  • Facebook
  • Twitter
  • YouTube
  • LinkedIn

© Unitywater 2018     ABN: 89 791 717 472

  • Right to Information
  • Accessibility
  • Site map
  • Terms and conditions
  • Privacy
Start live chat