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Newsroom
- Media Archive

Residential
- Accounts and billing
  - Manage your account
    - Switch to an email bill
    - My Account how-to videos
    - Make tax time easier
    - My Account step by step guide
      - My Account FAQs
    - Update your details
      - Update contact details - online form
    - Authorised persons
      - Authorised persons - online form
    - Deceased person or estate
    - Troubleshooting tips
  - Pay your bill
    - Credit card surcharge for water and sewerage accounts
    - Direct debit
      - Direct Debit Service Agreement
    - Smoothpay
      - Smoothpay terms and conditions
  - Concessions for medical conditions
  - Having trouble paying your bill?
    - 7-day extension
    - Hardship payment plans
    - What happens if you don't pay your bill
  - Understanding your bill
    - Your first bill explained
    - Your quarterly bill explained
    - Understand the charges on your bill
      - Meter reading FAQs
      - Billing FAQs
      - The ins and outs of your water and sewerage bill
  - Is your bill higher than normal?
  - Pensioner subsidy
  - Pricing, fees and charges
    - Moreton Bay
    - Noosa
    - Sunshine Coast
  - Sub metered complexes built before 2008
- Manage your water usage
  - Community water fill stations
  - Why your water usage may be higher
    - Daily water usage activities
  - Checking for water leaks
    - Concealed Leak Allowance
  - Pool and spa fill guide
  - Stop water supply problems occurring
    - Galvanised water pipes
    - Holiday checklist
  - Water efficiency
    - Water efficiency tips
    - Kenilworth
    - Local Water Legends
    - Dayboro
    - Water efficient devices
    - Rainwater tanks
    - Greywater and bore water
    - Water checklist
  - Extracting water from creeks and rivers
- Toilets and sewerage
  - Stop problems occurring
    - Think at the sink
    - Love your loo
    - Check your ORG
    - Is your downpipe legal?
    - Sewer network testing
    - Think before you plant
    - Wet wipes are rubbish
  - What happens after you flush?
  - Motorhome and caravan dump points
- Buying, selling and moving
  - Buying a property
  - Selling a property
  - Landlords and tenants
  - Request a Water Search Certificate
    - Water Search Certificate Online Form
  - Settlement Calculator
- Building and landscaping
  - Before you start
    - Detailed Infrastructure Plans
  - Building over pipes and easements
    - Easement FAQs
  - Working near meters and manholes
- Testing your water
  - Water testing packages
  - Preparing and submitting samples
  - Request a quote
  - Why choose our testing services?
  - Customised sampling services

Business
- Accounts and billing
  - Manage your account
    - Authorised persons
      - Update contact details and authority online form
    - Update account details
  - Switch to an email bill
  - Paying your bill
    - Direct Debit
    - eLockbox
    - Smoothpay
  - Having trouble paying your bill
    - What happens if you don't pay your bill
  - Understanding your bill
    - Your first bill
    - Your quarterly bill
    - Understand the charges on your bill
      - Meter reading FAQs
      - Billing FAQs
  - Is your bill higher than normal
  - Pricing, fees and charges
    - Moreton Bay
      - Moreton Bay - Large meters
    - Noosa
      - Noosa - Large meters
    - Sunshine Coast
      - Sunshine Coast - Large meters
    - Water testing package fees and charges
    - Miscellaneous
    - Recycled water fees and charges
    - Non-residential sewerage usage percentages
    - Trade waste fees and charges
- Manage your water usage
  - Why your water usage may be higher
  - Checking for water leaks
    - Sewerage Usage Allowance
  - Stop problems occurring
  - Water efficiency
    - Don't block it, bin it
    - Local Water Legends
  - Extracting water from creeks and rivers
  - Water restrictions and dam levels
    - Pool filling guide during water restrictions
- Trade waste
  - About trade waste
  - Onsite Treatment Solutions
  - Pre-treatment requirements
  - Industry guidelines, policy and legislation
  - Liquid waste carriers
    - Map of liquid waste disposal points
- Buying or selling a business
  - Buying a business or commercial property
  - Selling a business or commercial property
  - Landlords and tenants
  - Request a Water Search Certificate
  - Trade Waste Search
- Building or landscaping
  - Before you start
    - Detailed Infrastructure Plans
  - Building over pipes and easements
    - Easement FAQs
  - Working near meters and manholes
- Recycled water
  - Residential recycled water
  - Commercial and industrial recycled water
  - Using recycled water safely
- Fill stations and standpipes
  - Potable water fill stations for water carriers
    - Map of potable water fill stations
  - Recycled water fill stations for water carriers
    - Map of recycled water fill stations
  - Standpipe hire
  - Backflow prevention requirements
- Water testing and laboratory services
  - Water testing packages
  - Preparing and submitting samples
  - Why choose our testing services
  - Request a quote

Building and Developing
- Using a certifier
  - Assessment and approvals
  - Find a certifier
- Accreditation
  - Submit a certification package
    - AC Amendment Submission
    - AC Audit Assessment Dispute Notice
    - AC Certificate of completion Provisional On Maintenance Early Connection
    - AC Certification Advice Notice
    - AC Conflict of Interest Disclosure Form
    - A&C Connection Application and Network Works Assessment Checklist
    - AC Connection Application Submission
    - AC Eligibility Request - Exceeding Unitywater Planning Assumptions
    - A&C Network Demand Assessment (Pilot version)
    - AC Network Works Only Submission
    - AC Off Maintenance Inspection Notification
    - AC Off Maintenance Submission
    - AC On Maintenance or Early Connection of Works Inspection Notification
    - AC Pre Start Meeting Notification
    - AC Pre Start Meeting Record
    - AC Variation and Amendment Submission
    - Technical Report Review Application
  - Applications for Accredited Entity
  - Applications for Registered Certifiers
  - Become accredited
- Building and renovating
  - Connecting a new house
  - Connecting a second dwelling
  - Check before you build
  - Installing a pool
  - Changing meters or manholes
- Developing
  - Connecting to our network
  - Get Connected e-news sign up
  - Small subdivisions
  - Large subdivisions
  - Commercial or industrial
  - Units and townhouses
- Plumber's place
  - Blocked sewer identification fee
  - Sub-metering for plumbers
- Reference library
  - Requesting a decision review
  - Applications prior to 1 July 2014
  - Development forms and documents
    - On-Maintenance Inspection Request online form
    - Application to Build Over or Near Water Supply or Sewerage Infrastructure online form
    - Off-Maintenance Inspection Request online form
    - On-Maintenance Inspection Request online form
    - Pre-Start Meeting Request online form
    - Pre-Start Meeting Request online form
    - Service Advice Notice Request online form
  - Development incentives
  - Water Netserv Plan
- Pricing, fees and charges
  - Credit card transactions
  - Development Services new fees and charges

Community
- Community support
  - Community grants
    - Community grants interest
    - Previous grants
    - Previous grants
  - Community partnerships
    - Community partnerships interest
    - Latest partnerships
    - Guiding principles
  - Causes we support
- Community Artwork Program
  - Artwork trail
  - Artwork trail map
  - Bribie Island Water Towers
    - Bribie Island Water Tower Artworks Voting Terms and Conditions
  - Completed projects
  - King Street Water Tower
- Education
  - Activity zone
  - Plastic pollution - the issue and the solution
  - Walter Smart and Friends
  - Sewer Run game
    - Sewer Run Game Privacy Policy
  - For teachers
  - Bookings
    - STP tour booking form
    - Presentation feedback
- Water on Tap
  - Water bottle request
  - Water on Tap at events
  - Water on Tap vans
  - Water refill stations
    - Water refill stations

About Us
- Contact us
  - Compliments and complaints
    - Feedback form
  - Contact us online form
  - COVID-19 response
  - Customer Charter
  - Customer Surveys
  - Flood rebate
  - Helping our customers who are experiencing vulnerability
  - State Government water discount
- Careers
  - Our career pathways
    - Vacation Work Program
      - Your new-look email design
  - Diversity
  - Our people
  - Position descriptions for current vacancies
- Our business
  - Accreditations
  - Environmental care
  - Add a drop of local knowledge
  - Local service
  - The bigger picture in Moreton Bay
  - Noosa
  - The bigger picture on the Sunshine Coast
  - The bigger picture in your region
  - Our commitment to you
  - Our prices
    - Moreton Bay
      - Moreton Bay 2018-19 pricing: non-residential and retirement villages
      - Moreton Bay 2018-19 pricing: residential
      - Moreton Bay 2018-19 pricing: not-for-profit and sporting clubs
      - Moreton Bay 2019-20 pricing for non-residential and retirement villages
      - Moreton Bay 2019-20 pricing for residential customers
      - Moreton Bay 2019-20 pricing for Community and Sporting Groups
    - Noosa
    - Sunshine Coast
      - Sunshine Coast and Noosa 2018-19 pricing: non-residential and retirement villages
      - Sunshine Coast and Noosa 2018-19 pricing: residential
      - Sunshine Coast and Noosa 2018-19 pricing: not-for-profit and sporting clubs
      - Sunshine Coast and Noosa region 2019-20 pricing for non-residential and retirement villages
      - Sunshine Coast and Noosa region 2019-20 pricing for residential customers
      - Sunshine Coast and Noosa region 2019-20 pricing for Community and Sporting Groups
  - The Board
  - Executive Leadership Team
  - Quick Statistics including map of our region
  - Water quality
    - Water quality results
    - ISO 22000: What does it mean for you?
    - Water quality testing and reports
    - Recycled water quality reports
    - Where our water comes from
    - What's in your water
  - Sewage treatment plants
  - Environment
  - Awards
  - Procurement and tendering
    - Build Better Together
- Projects in your area
  - Major projects
    - Caloundra and Mountain Creek Sewerage Upgrade
    - Redcliffe Sewage Treatment Plant rehabilitation works
    - Aura Sewer Project
    - Aura Water Project
    - Fishermans Road Sewer Main Replacement
    - Harmony Water Project
    - Maroochydore Coastal Sewerage System Upgrade
    - Wamuran Irrigation Scheme
    - Water Matters
    - Coolum to Peregian Springs Reservoir Trunk Water Supply Main
    - Digital Meter Trial
    - Smart Meter Network
    - Petrie Water Supply Upgrade
    - Kawana Sewage Treatment Plant Upgrade
    - Yandina Creek Wetland
  - Maintenance and renewal programs
    - Leakage reduction program
    - Meter replacement program
    - Cleaning water mains
    - Sewer rehabilitation program
    - Hydrant and valve replacement program
  - Project Feedback
  - Supervisory control and data acquisition (SCADA)
- Publications and reports
  - Annual Reports
    - Annual Report 2014-2015
    - Annual Report 2015-2016
    - Annual Report 2016 2017
    - Annual Report 2017 2018
    - Annual Report 2018 2019
    - Annual Report 2019 2020
    - Annual Report 2020 - 2021
    - Annual Report 2021 - 2022
  - Corporate Strategy
  - Infrastructure Charges Register
  - Investment of Developer Contributions in Trunk Infrastructure
    - Publications scheme
    - Disclosure log
    - Administrative access scheme
  - Participation Agreement
  - Public Interest Disclosures
  - Reconciliation Action Plan
  - Right to Information
    - Publications scheme
    - Disclosure log
    - Administrative access scheme

Faults and outages
- Toilet and sewer problems
  - Blocked toilets and sewers
  - Sewage overflows
  - Sewer odour
- Check for outages
- Damaged and faulty meters
- Dirty water
- Emergency Repairs
- Report a fault online
- SMS alerts for water outages
- Wet weather updates
- Water supply problems
  - Can you turn off your stop tap?
  - Dirty water after an outage
  - Hammering noise in pipes
  - Water quality issues
  - Water pressure

Accessibility

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